Shipping Protection

We’re always here to help.

Whether you have a question or just want to chat about my watches, feel free to reach out — we're available every day of the week.

Our Hours:

Mon – Fri: 9:00 AM – 5:00 PM

Sat – Sun: 10:00 AM – 4:00 PM

We aim to respond within 48 hours, but we’ll always do our best to get back to you as quickly as possible.

✉️ Email us at: support@harolds-watches.com

I want you to love your watch as much as I loved making it.

If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send me an email, and I’ll take care of everything.

We have made it simple and secure for you to pay. You can use Amex, Maestro, Visa, MasterCard, Apple Pay, Google Pay, and Shop Pay—whatever works best for you.

Yes, I’m happy to offer FREE shipping!

Once your watch is on its way, you’ll receive a tracking number so you can follow its journey from my hands to yours.

Every watch I make is crafted with care and precision. I handpick the finest materials and personally oversee each step of the process in my workshop. My goal is to create a timepiece that not only looks timeless but is built to last for years to come.

Our watches are crafted with a focus on fashion and luxury ideal for everyday wear and special occasions. However, they are not designed for underwater activities such as diving or sailing.

A handmade watch deserves thoughtful care. To keep yours in top condition, avoid exposing it to extreme temperatures or moisture, and gently wipe it with a soft cloth when needed. If your watch has a leather strap, applying a leather conditioner every few months can help maintain its look and feel.

Have questions about caring for your watch? I’m always here to help.

Yes every watch still comes with our 30-day money back guarantee. If you're not completely satisfied, simply return it for a full refund no questions asked. Although our physical store has closed, our webshop remains open while stock lasts, and the guarantee continues to apply, regardless of the store's status.

At this time, we do not offer repair services. For any maintenance or repairs, we recommend reaching out to a trusted watch technician who can provide expert care and ensure your timepiece is in good hands.